ICT Infrastructure Monitoring Process Management

Atılım University's Monitoring Process is managed by the Directorate of ICT, in accordance with the ITIL© (Information Technology Infrastructure Library) principles, in order to continuously monitor all of the network and system services/applications on the infrastructure, to check whether or not they are running within normal operation limits, and also to detect and escalate exceptional conditions.

 

Atılım University's local and wide are network segments, IP security camera network, inbound & outbound e-mail traffic (not e-mail messages contents, but the traffic density and load), as well as the below listed mission-critical services/applications are continuously monitored by appropriate monitoring tools;

 

  • E-Mail Servers
  • Web Servers
  • Database Servers
  • DNS Servers
  • Application Servers

 

Directorate of ICT launches one or more of the following response options, in case of detecting incidents, service outages or performance losses, during the monitoring process;

 

  • IT Help Desk Trouble Ticket Opening
  • Technical Escalation
  • Third-Party Escalation
  • Management Escalation
  • Log Generation
  • Incident/Problem Report Generation

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