ICT Procedures and Policies

 

IT Help Desk Management Procedure

 

Incident-Request Prioritization Policy

 

Technical Escalation Procedure

 

Management Escalation Procedure

 

E-Mail Management Procedure

 

Information Security Policy

 

Web Page Development and Activation Procedure

 

Data Back-up & Recovery Procedure

 

Infrastructure Monitoring Procedure

 

Production Servers Access Policy

 

Request For Change Form